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Шаблонные фразы при телефонных переговорах на английском языке

Ответ на звонок

Hello / Good morning / afternoon / evening. Alba Translating Company, John Smith speaking. Who's calling, please? / How can I help you?
Maybe I can help you?


This is J. Smith speaking.
Hello, this is John Smith from Alba Translating Company.

Если ошиблись номером

I'm sorry, I dialed the wrong number.
I'm afraid you've got the wrong number.


May I speak to Mr. Smith, please?
Could I speak to John Smith, please?
I'd like to speak to John Smith, please.
Could you put me through to John Smith, please?
Could I speak to someone who …


Не расслышав

I'm sorry, I don't understand. Could you repeat that, please?
I'm sorry, I can't hear you very well. Could you speak up a little, please?
I've tried to get through several times but it's always engaged.
Could you spell that, please?
Can I just check that again, please?
Could you repeat that, please?

Попросить оставить контактные данные или сообщение

Could I have your name and number, please?
Could you give me your name and number, please?
Can I take a message?
Can I take a message for him/her?
Can I give him/her a message?
Would you like to leave a message?

Нет на месте

I’m sorry, but he is out of the office at the moment.
I’m afraid Mr Smith is not in at the moment.
I’m afraid Mr Smith is in a meeting at the moment.
Perhaps he/she can call you back?
Could he/she call you back?
Is there anyone else who could help you?
I'll tell Mr Jones that you called.
I'll ask him/her to call you as soon as possible.

Попросить подождать на линии

Just a moment, please. Could you hold the line, please? Hold the line, please. Would you like to hold? One moment, please. I'll see if Mr Smith is available.


I’ll put you through.
I’ll connect you.
I’m connecting you.

Линия занята или нет ответа

I’m sorry, but the line is engaged at the moment.
I’m sorry. There’s no reply.
I’m afraid he is on the other line at the moment.